Reports

Reports is your ticket system for handling player issues, bug reports, and complaints submitted from in-game.

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Overview Statistics

The top bar shows key metrics:

Stat	Description
Total Reports	All reports ever submitted (e.g., 166)
Open	Currently unresolved reports
Resolved	Closed/completed reports
Messages	Total messages across all reports

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Report List

Search & Filter

• Search bar — Find reports by keyword
• Status filter — All Status, Open, In Progress, Closed
• Type filter — All Types, Bug, Player Issue, etc.
• + New Report — Create a report manually

Report Items

Each report shows:

• 🎫 Icon — Report type indicator
• Title — Report subject
• Time — When submitted (e.g., “1h ago”)
• Players — Number of players involved
• 💬 Count — Message count
• Status badge — Open (orange) or Closed (gray)

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Report Detail View

Click a report to view its full details.

Header

• Title — Full report subject
• Status dropdown — Change status (Open, In Progress, Closed)
• 👁️ Viewing — Staff currently viewing this report

Conversation

The main area shows the chat thread between player and staff:

• Player messages — White/light bubbles
• Staff messages — Blue bubbles
• Timestamps — When each message was sent
• Type a message — Reply to the player

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Internal Chat

Use the Internal tab for staff-only discussions.

Features

• 🚫 Staff-Only Chat — Messages only visible to project members
• Send internal message — Separate input field
• Coordinate responses — Discuss before replying to player

Tip

Use internal chat to discuss complex cases with other staff before responding to the player.

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Player Details

The Player Details tab shows information about reported players.

Information

• Avatar and name — Player identity
• Online status — Currently online/offline
• Last Seen — When last connected
• Total Playtime — Time on server
• First Seen — Account creation date

Quick Access

• Overview, IDs, Sessions, Linked, Punishments, Notes tabs
• Live Telemetry — Health, Armour, Vehicle (if online)
• Live Map — Current location

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Bulk Actions

Manage multiple reports at once using the Bulk Actions dropdown.

Action	Description
Change Status	Set status for selected reports
Mark Open as In Progress	Batch status update
Resolve Open & In Progress	Close all active reports
Close Open & In Progress	Alternative close option

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Workflow

Typical Report Handling

1. Review — Read the report and player message
2. Investigate — Check player details, IDs, sessions
3. Discuss — Use internal chat if needed
4. Respond — Reply to player with resolution
5. Close — Mark as resolved

Status Flow

Open → In Progress → Closed

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Best Practices

1. Respond promptly — Players appreciate quick acknowledgment
2. Use internal chat — Discuss before responding to complex cases
3. Check player history — Review sessions and punishments
4. Document actions — Note what resolution was applied
5. Close when resolved — Keep your queue clean